Electrical Goods » Radio Communication Equipment

Icom Australia Pty Ltd is a Radio Communication Equipment company located in Clayton VIC.

Since our first radio was produced in April 1954 in Osaka Japan, we have been dedicated to quality, innovation, performance and simplicity of operation. It is our commitment to excellence in design and the quality of components that go into each and every product which sets us apart from the crowd. We are proud to say that all of our radios are produced in Japan adhering strictly to ISO9001/ISO9002 and ISO14001 quality procedures.  
 
No matter what your need, our range of radios is as diverse as the colours on an artist’s pallet. Whether you are an avid Amateur enthusiast, a sailor taking on the oceans of the world, trekking into Australia’s outback or improving your business efficiency, we have the right radios for you. 
 
At Icom Australia we are committed to providing our customers with very best products in class. It is our goal to deliver the highest levels of customer service, support and care of anyone in the industry.  
 
Thank you for your interest in our products. We know you will be excited about the performance, reliability and overall value you receive from what ever Icom product you choose.  
 
A brief introduction about Icom history, products, technology, quality, network and future.  
* Please note: 
WMV stream for broad band network users only. 
Some products and features on the video are not yet released in Australia and the other Oceanian market  
PRODUCTS REPAIRS / SERVICE CHARGES  
Terms and Conditions:  
 
Prior to shipping any equipment to Icom Australia a Repair Form must be completed. Please make sure you identify the fault to the best of your ability and include a list of any accessory that is returned with the equipment.  
 
For All Warranty Items including Accessories proof of purchase must be attached.  
Products outside the Icom (Australia) Pty Ltd warranty period will incur a non refundable Inspection Fee of $55.00 including GST.  
Once the payment of the Inspection Fee is received by ICOM Australia the equipment will be inspected and a quote will be provided.  
A signed acceptance of the Repair Quotation is required before any repair work begins.  
If the quote is accepted, we will deduct the Inspection Fee of $55.00 from the total cost of the repair.  
Freight will be charged on all returned goods. (A minimum freight charge of $22 including GST will apply)  
If we do not receive a response to the inspection fee or repair quotation after three months from the date of issue, the product(s) will be archived for a further three months at which time they will be disposed of accordingly.  
 
 
ICOM LIMITED WARRANTY  
Icom Incorporated is proud of its advanced technology and the high quality of workmanship and components included in the production of every product. 
Icom (Australia) Pty. Ltd., the authorised Icom Distributor, warrants this Icom product within Australia to be free from defects in material or workmanship for the applicable period indicated below:  
 
Radios: 
Two (2) years from the date of purchase, (excluding accessories), from an Australian authorised Icom Dealer.  
Three (3) years for Amateur Radio only from the date of purchase, (excluding accessories), from an Australian authorised Icom Dealer.  
 
Accessories: 
One (1) year from the date of purchase, from an Australian authorised Icom Dealer. 
(i.e. battery, antenna, battery chargers etc)  
 
Icom (Australia) Pty. Ltd. will, at its discretion, and subject to the terms and conditions stated below, repair or replace any goods or component parts which after examination are found to be defective.  
 
Unless otherwise expressly provided, any fault arising from defective workmanship or material shall be rectified by Icom where the equipment is returned freight prepaid to  
Icom, Service Dept. 
Unit 1/103 Garden Road, Clayton, Victoria 3168  
 
This warranty shall not apply:  
To an Icom Product which has failed due to improper installation, misuse, accident, alteration or unauthorised repair or modification.  
If any serial number or identification plate attached to the goods has been altered, rendered illegible, or removed.  
If the goods have been damaged by corrosion, deterioration or the like contributed to abnormal temperatures; the influence of foreign matter or energy or physical or chemical properties of water, steam or chemical compounds. 
To any Icom product not originally supplied by Icom (Australia) Pty Ltd to an authorized Dealer of Icom (Australia) Pty. Ltd.  
Please check with us if you feel an Icom product is being offered for sale that has been sourced from other than Icom (Australia) Pty Ltd.  
WARRANTY SERVICE INSTRUCTIONS  
If you are experiencing difficulty with your Icom equipment return it to Icom (Australia) Pty. Ltd., preferably in the original carton, without accessories and include a brief explanation of the difficulty you are experiencing. Although we take the utmost care Icom (Australia) Pty. Ltd. shall assume no liability for the loss or safe return of an accessory item.  
Include accessories only if your specific situation indicates an accessory related difficulty exists. It is important to itemise these accessories on the note of explanation.  
If the requested repairs or service are within the terms of the warranty, your equipment will be repaired and returned prepaid to any designated point within Australia. The freight carrier is at the option of Icom (Australia) Pty Ltd.  
If the requested repairs or service are not within the terms of warranty or if you fail to provide acceptable evidence of the date of purchase you will be contacted with a quote to repair your equipment. Return freight will be charged in this instance.  
All equipment returned under warranty must be freight prepaid. Freight collect packages will not be accepted.  
 
 
The benefits conferred by this warranty are in addition to all implied warranties, other rights and remedies in respect of the product which the consumer has under the Trade Practices Act and similar State and Territory Laws.  


Radio Communication Equipment Clayton VIC: http://www.icom.net.au